Shipments and returns
Killough Shooting Sports is a wholly owned subsidiary of ELEY Inc.
Killough Shooting Sports can export certain items. We are NOT able to export firearms, scopes, stocks, or ammunition but we can export most of our other items. You can now order these items for export directly from our website. We will work with export specialists to export firearms, but we do not have a firearms export license. We accept payment via Visa, Mastercard, or PayPal.
We ship most items via UPS. There are some items we ship via USPS. Ammunition is not considered HazMat and does not incur any additional shipping charges; but, it must be shipped Ground.
All firearms must be transfered to a Federal Firearms Licensee(FFL). Killough Shooting Sports(KSS) must recieve a copy of the FFL either by e-mail, fax, or U.S. Mail before the item will be shipped. Residents of Texas, New Mexico, Oklahoma, and Louisiana may pickup firearms at the KSS facility, but must complete all ATF paperwork before the firearm will be transfered to the customer.
Our goal at Killough Shooting Sports is to offer top notch service and products. If you need to return a product, please see the policy below for further instructions. Pay close attention as there are different policies for different items.
USED GUNS, USED SCOPES, AND ALL USED EQUIPMENT:
We take many pictures and give as accurate a description of these items as possible online. Any scratches, dings, wear, or issues are fully disclosed prior to purchase. You have 3 days from the date the shipment is delivered to return or exchange the item. If you choose to return the item, a refund of the purchase price less shipping will be issued. You will be responsible for shipping to and from KSS. If you choose to exchange the item, you will be responsible for all shipping charges of the returned and the new item. Again, you have three (3) days to contact KSS and make arrangements for any return of used items.
ALL NEW ITEMS
Items are defective, not as described, or damaged:
We accept returns or exchanges of any new item if it is defective, not as described, or damaged in shipping. In these instances, if you choose to return the item, you will be refunded in full, including shipping and return shipping. If you choose to exchange the item, we will pay for return shipping of the item you received and shipping of the new item to you. You have 5 days from the date the shipment was delivered to contact us and make arrangements for returning the product.
You ordered the wrong item:
In the event that you ordered the wrong item, we will exchange the item or refund your money, less the cost of all shipping charges. You will be responsible for all shipping to and from KSS and our warehouses. You have 5 days from the date the shipment was delivered to contact us and make arrangements for the exchange or refund.
CONTACT US WITHIN THE TIME-FRAME LISTED TO RECEIVE A RETURN AUTHORIZATION (RA) NUMBER FOR YOUR RETURN/EXCHANGE:
Killough Shooting Sports
5999 U.S. Hwy 83
Winters, Tx 79567