Shipments and returns
Killough Shooting Sports is a wholly owned subsidiary of ELEY Inc.
Killough Shooting Sports can export certain items. We are NOT able to directly export firearms, scopes, stocks, or ammunition but we can export most of our other items. We will work with export specialists to export firearms, but we do not have a firearms export license. We accept international payment via PayPal, money order, or wire transfer. To place your order for international shipment: send an email with order details to Support@KilloughShootingSports.com . After receiving your email, a KSS Team member will contact you for additional information and assist you with completion of your order.
Ground shipment normally deliver in 3-5 business days depending on your proximity to Texas. We will send your Ground Shipment either US Priority Mail, UPS, or FedEx depending on which gives the best service to your location. Ammunition is not HazMat but must be shipped Ground. All shipments that include ammunition will be shipped Ground. US Postal Service will not deliver ammunition and will therefore these shipments will only be shipped with UPS or FedEx. UPS and FedEx must be delivered to a physical address(no PO Boxes). For orders under a total value of $500 before taxes, Ground shipping will be a flat $15.00. Orders with a value of at least $500.00 before taxes will receive FREE Ground Shipping. 2nd Day delivery is available on many items and will be sent either UPS or FedEx depending on which one offers the best service to your address. For orders under a total value of $500 before taxes, 2nd Day shipping will be a flat $40.00. Orders with a value of at least $500.00 before taxes will be a flat fee of $25 for 2nd Day Shipping
All firearms must be transfered to a Federal Firearms Licensee(FFL). Killough Shooting Sports(KSS) must recieve a copy of the FFL either by e-mail, fax, or U.S. Mail before the item will be shipped. Residents of Texas, New Mexico, Oklahoma, and Louisiana may pickup firearms at the KSS facility, but must complete all ATF paperwork before the firearm will be transfered to the customer.
Orders may be cancelled prior to shipping. Once an order is shipped, the RETURN POLICY will apply. Special Orders may not be cancelled or returned.
Our goal at Killough Shooting Sports is to offer top notch service and products. If you need to return a product, please see the policy below for further instructions. Pay close attention as there are different policies for different items.
USED GUNS, USED SCOPES, AND ALL USED EQUIPMENT:
We take many pictures and give as accurate a description of these items as possible online. Any scratches, dings, wear, or issues are fully disclosed prior to purchase. You have 3 days from the date the shipment is delivered to return or exchange the item. If you choose to return the item, a refund of the purchase price less shipping will be issued. You will be responsible for shipping to and from KSS. If you choose to exchange the item, you will be responsible for all shipping charges of the returned and the new item. Again, you have three (3) days to contact KSS and make arrangements for any return of used items.
ALL NEW ITEMS
Items are defective, not as described, or damaged:
We accept returns or exchanges of any new item if it is defective, not as described, or damaged in shipping. In these instances, if you choose to return the item, you will be refunded in full, including shipping and return shipping. If you choose to exchange the item, we will pay for return shipping of the item you received and shipping of the new item to you. You have 5 days from the date the shipment was delivered to contact us and make arrangements for returning the product.
You ordered the wrong item:
In the event that you ordered the wrong item, we will exchange the item or refund your money, less the cost of all shipping charges. You will be responsible for all shipping to and from KSS and our warehouses. You have 5 days from the date the shipment was delivered to contact us and make arrangements for the exchange or refund.
CONTACT US WITHIN THE TIME-FRAME LISTED TO RECEIVE A RETURN AUTHORIZATION (RA) NUMBER FOR YOUR RETURN/EXCHANGE:
Killough Shooting Sports
5999 U.S. Hwy 83
Winters, Tx 79567